Customer Support

Customer Support

Welcome to CollectWise Customer Support. We're here to help you with any questions or issues you may have. Below, you'll find answers to frequently asked questions and ways to get in touch with our team.

Frequently Asked Questions (FAQ)

1. Getting Started

  • How do I create an account?

    • CollectWise is designed for businesses and enterprises. To set up an account, please contact our sales team.

  • What industries does CollectWise support?

    • We specialize in debt collection automation for consumer finance, healthcare, utilities, and telecommunications.

2. Platform Usage

  • How does CollectWise automate debt collection?

    • Our AI-powered system integrates with your existing CRM and automates customer outreach, payment processing, and legal escalations where necessary.

  • Can I customize workflows and communication channels?

    • Yes, our platform allows full customization to match your business processes and brand guidelines.

3. Compliance and Security

  • Is CollectWise compliant with debt collection regulations?

    • Yes. CollectWise operates as a software provider for creditors and ensures compliance with industry regulations, including FDCPA.

  • How is customer data handled?

    • We use Google Cloud with Firebase for secure data storage and comply with all necessary data protection laws.

4. Billing and Pricing

  • How is pricing structured?

    • CollectWise charges a percentage fee based on successful debt recovery. Contact our sales team for a custom quote.

  • When does billing commence?

    • Billing begins when you go live with the integration and submit your first batch of accounts.

5. Support and Troubleshooting

  • How do I reset my password?

    • If you are unable to access your account, click 'Forgot Password' on the login page or contact support.

  • Who do I contact for technical issues?

    • Please submit a support request via email or our contact form (details below).


Contact Us

If you need further assistance, our team is ready to help.

For urgent issues, please indicate the nature of your request in the subject line when emailing us.

Thank you for choosing CollectWise. We’re committed to making debt collection more efficient and stress-free for businesses and their customers.